We want you to love your products. If you need to arrange a return, please note the following:

Returning a product
We accept returns, exchanges, and refunds within 30 days of delivery, as long as the item is unused, unopened, and in its original packaging. Unfortunately, we can't refund products that have been opened, used, or damaged after delivery.

Bundles
If you bought a bundle or set, the full bundle needs to be returned together — we can't refund individual items from a bundle.

Shipping costs
Return shipping costs are covered by the customer.

Faulty, damaged or not as described?

Email us at hi@lashtherapyaustralia.com before sending anything back, and we'll help sort it out.

What happens next
We'll email you once your return has been received and approved. Refunds go back to your original payment method and can take up to 30 business days to process once we've received your return

To return you product please read our returns policy to check your item/s are eligible for return. If your item/s meet the conditions of return, you can submit a returns request via our online returns portal.